Support
Help
Questions, problems, feedback — drop us an email and we'll get back to you.
Get in touch
Email calum.d.lawrence@gmail.com for any question about Fore the Record. We aim to reply within two working days.
If you'd like to report a bug, please include:
- What you were trying to do.
- What actually happened.
- Your iPhone model and iOS version (Settings → General → About).
- The app version (shown at the bottom of Profile → Settings).
Frequently asked
How do I delete my account?
Inside the app: Profile → Delete account. The deletion is permanent and removes every round and scorecard you've logged. We don't keep a backup. Confirmation takes 30 seconds; the actual deletion completes within 30 days.
How do I export my rounds?
Data export isn't built into the app yet — it's on the roadmap for a future update. In the meantime, email us at calum.d.lawrence@gmail.comand we'll send you a full export of your data within seven days.
Why is a course missing?
We started with the UK Top 100 and have been expanding outward. If a course isn't listed, email us with the name and county and we'll add it. We typically catch up within a week.
The score for one of my rounds is wrong. Can I edit it?
Yes — open the round from the Round Ledger on your home screen or from the course's page. Swipe the row to the left to reveal Edit and Delete. You can change the score, date, weather, and notes.
Does Fore the Record work offline?
For v1.0, no — the app needs an internet connection to log rounds and sync your data. Offline support is on the roadmap.
How do I change my email address?
Email us at calum.d.lawrence@gmail.comwith your current email and the new one you'd like to use. We'll verify the change and update your account.
Is my data private?
Yes. We don't sell it, don't share it with advertisers, don't use tracking analytics, and we have no social features that publish your rounds to anyone else. Full details are in our Privacy Policy.
What does the free trial include?
Everything. The 30-day free trial gives you the same access as a paid subscriber — the full logbook, the Top 100 board, the tier ladder, and anything else we ship while you're on trial. You won't be charged anything during the trial.
How do I cancel my subscription or the free trial?
On your iPhone: Settings → tap your name → Subscriptions → Fore the Record → Cancel Subscription. If you cancel at least 24 hours before the trial ends you won't be charged anything. If you cancel mid-period after the trial, you keep access until the end of the current paid period and aren't charged for the next one. You can also manage subscriptions at apps.apple.com/account/subscriptions.
How much does Fore the Record cost?
After the 30-day free trial: £2.99/month or £29.99/year(saves about 16% versus monthly). Prices outside the UK are set by Apple's regional price matrix and are shown in the App before you confirm your purchase.
I got a new phone — how do I get my subscription back?
On your new device, open Fore the Record and sign in with the same account. If the paywall still appears, tap Restore at the bottom of the paywall (or Profile → Restore purchases) — that re-applies the entitlement from your Apple ID. The Apple ID must be the same one you used to subscribe.
Can I get a refund?
All payments are handled by Apple, including refunds. You can request one at reportaproblem.apple.com. We're not able to issue refunds ourselves. If there's a problem with the app itself, email us at calum.d.lawrence@gmail.com — we'll do what we can to help.
Does deleting my account cancel my subscription?
No — and this is important. Account deletion and Apple subscription cancellation are separate. If you delete your account but don't cancel the subscription, Apple will keep charging the card on your Apple ID. Before deleting, go to Settings → tap your name → Subscriptions → Fore the Record → Cancel Subscription.